FAQ — Onyx Transfers | Chauffeur & Airport Transfer Questions

Question 1

How do I book a transfer?

Accepted Answer

You can book online through our booking form on this website, or contact us directly by phone or email. We typically respond within minutes.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible to secure your preferred date and time, especially during busy periods. However, we do accept last-minute bookings subject to availability.

Question 3

Are your prices fixed?

Accepted Answer

Yes. All our prices are fixed and agreed at the time of booking. There are no hidden charges or surge pricing — the price you're quoted is the price you pay.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, bank transfer, and cash. Corporate accounts can be set up for regular clients.

Question 5

Can I get a quote before booking?

Accepted Answer

Absolutely. Use our online booking form to check availability and receive a quote, or contact us directly and we'll provide a quote promptly.

Question 6

Do you track my flight?

Accepted Answer

Yes. We monitor your flight in real time. If your flight is delayed, we adjust your pick-up time accordingly at no extra charge.

Question 7

How long do you wait if my flight is delayed?

Accepted Answer

We include complimentary waiting time for all airport transfers. For arrivals, we typically wait up to 60 minutes after your flight lands to allow time for baggage collection and customs.

Question 8

Do you offer a meet and greet service?

Accepted Answer

Yes, we offer a meet and greet service where your driver will be waiting in the arrivals hall with a name board. Please request this at the time of booking.

Question 9

Which airports do you cover?

Accepted Answer

We cover all major UK airports including Heathrow, Gatwick, Stansted, Luton, Manchester, Birmingham, Edinburgh, and more.

Question 10

What types of vehicles do you have?

Accepted Answer

Our fleet includes executive saloons, estate cars, and larger MPVs to accommodate different group sizes and luggage requirements. All vehicles are fully licenced, insured, and immaculately maintained.

Question 11

How many passengers can you accommodate?

Accepted Answer

We can accommodate individuals, couples, families, and groups. Please specify the number of passengers and luggage when booking so we can assign the most suitable vehicle.

Question 12

Are child seats available?

Accepted Answer

Yes, child seats are available on request. Please specify the age and weight of the child when booking so we can provide the correct seat.

Question 13

Are your vehicles wheelchair accessible?

Accepted Answer

We have wheelchair accessible vehicles available. Please contact us directly when booking to ensure we can accommodate your specific requirements.

Question 14

How will I know who my driver is?

Accepted Answer

You will receive your driver's name and contact number prior to your journey. Your driver will also contact you on the day to confirm arrangements.

Question 15

What if I need to cancel or change my booking?

Accepted Answer

Please contact us as soon as possible if you need to cancel or amend your booking. Our cancellation policy will be provided at the time of booking.

Question 16

What if I have additional stops?

Accepted Answer

Additional stops can be accommodated. Please let us know at the time of booking or contact us in advance so we can plan the route and adjust the price accordingly.

Question 17

Can I contact my driver directly?

Accepted Answer

Yes. Direct communication with your driver is one of our key service features. You will be provided with your driver's contact details before your journey.

Frequently Asked Questions

Booking & Pricing

Airport Transfers

Vehicles & Passengers

On the Day

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